My Professional Journey
Professional Summary
A dynamic and motivated professional with the educational background and proven work ethic to guide and support cybersecurity operations, strategic planning, technology solutions, and more. Dedicated team member who is known for proactively identifying and addressing vulnerabilities and security gaps, with the skillset to train and mentor team members, proactively address client needs, test and monitor technology assets, and efficiently resolve complex issues. Out-of-the-box thinker who is comfortable working in teams or independently. Currently pursuing a Master of Science in Cybersecurity with Queen’s University. Credentials include Certified Ethical Hacker and Computer Hacking Forensic Investigator certifications.
Work history
Sales Associate
Intelling
March, 2024 — Present
Handle inbound customer calls efficiently to address service cancellation requests.
Identify customer needs and provide tailored solutions by up-selling or cross-selling alternative or upgraded services.
Effectively use persuasive communication strategies to retain customers and reduce churn rates.
Maintain an updated understanding of client products, services, and promotions to offer relevant recommendations.
Ensure high-quality customer service by resolving inquiries and concerns during calls.
Meet or exceed sales retention and up-selling targets on a consistent basis.
Document and update customer interactions and outcomes in the CRM system.
Cybersecurity Analyst
Tata Consultancy Services
July, 2021 — July, 2022
Acted as a Post-Incident Forensic Investigator tasked with launching cyberattack responses for clients.
Aligned objectives and bridged communications with experienced cybersecurity professionals to strategize and develop responses to live ransomware attacks impacting large corporations. These responses involved but are not limited to responding and investigating to potential incidents in a timely manner.
Coordinated and led penetration testing efforts for 20+ clients to strengthen the security of web applications, desktop applications, APIs, and other technology assets. Tools like Nmap, Netcat, tcpdump, Wireshark, etc were used.
Advocated for cybersecurity best practices, including educating non-technical colleagues on existing and emerging vulnerabilities, such as log4j.
Contributed to operational excellence and collaborative learning by conducting internal mentoring sessions with associates focused on cybersecurity and IT fundamentals.
Served as an unofficial team lead during projects and incidents to promote team and client engagement.
Enabled continuous improvement by identifying vulnerabilities and implementing security solutions.
Demonstrated a strong ability to execute sound and effective decisions in complex environments.
Drafted and prepared detailed reports and documentation for clients, leadership, and compliance.
Maintained up-to-date knowledge of current and emerging cybersecurity trends and regulations.
Engaged with cross-functional client stakeholders to gather and document cybersecurity requirements.
Guided and led both small-scale and large-scale projects from conception to completion.
Cybersecurity Intern
Craw Cybersecurity
August, 2020 — February, 2021
Gained experience teaching penetration testing practices to beginner cybersecurity students.
Participated in multiple training and professional development opportunities to continuously expand skills.
Fostered and maintained collaborative working relationships with colleagues and leadership teams.
Planned and led engaging activities to reinforce cybersecurity concepts.
Awards and Accomplishments
Pro Hacker Rank, HackTheBox: Achieved Pro Hacker status on HackTheBox, demonstrating expertise in a wide range of cybersecurity challenges and complex problem-solving skills.
Top 20 Participant: TCS Hackquest Season 5, India, 2021: Received an offer of employment due to cybersecurity knowledge and competition performance.
Competitor, C2C CTF 2023, Japan: Selected as the sole representative from my university to compete in this prestigious international cybersecurity competition.
Certifications
Certified Ethical Hacker (CEH)
Certified Hacking Forensic Investigator (CHFI)
Projects
Security of ML-based Financial Stock Market Prediction
Queen's University Belfast
Investigated and analysed existing methods for machine learning-based financial stock market prediction.
Developed a Long Short-Term Memory (LSTM) model to aid in trading strategies, enhancing prediction accuracy.
Explored adversarial threats to machine learning models within financial systems to improve system resilience.
Real-Time Object Detection and Tracking in CCTV Footage
Kurukshetra University
Designed and implemented a machine learning and computer vision system for detecting and tracking objects in real-time through CCTV footage.Utilized Python to integrate state-of-the-art machine learning algorithms and computer vision techniques to accurately identify moving objects.
Created a robust tracking algorithm capable of maintaining object identity across a network of non-overlapping cameras.
Optimized the system for real-time processing, ensuring minimal latency and high accuracy for potential use in security and surveillance operations.
Education
Master of Science: Applied Cybersecurity
Queen's University of Belfast
September 2022 - March 2024
Diploma in Cybersecurity
Craw Cybersecurity
August 2020 - February 2021
Bachelor of Science: Information technology
Kurukshetra University
September 2017 - May 2021
Contact Me
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